Hygiene

Make your hygiene department the profit center it needs to be.

  • Create in the minds of your patients an understanding of the value associated with hygiene continuing care appointments.
  • Dramatically reduce lost dollars from no shows and last minute cancellations.
  • Change from a prophy palace to a comprehensive soft tissue management program.
  • The ADA says that seventy-five percent of the population over age thirty-five has some type of periodontal problem. How many of these people live in your neighborhood?
  • How many new patients per month are welcomed into your practice? Why aren't you adding more hygienists to handle the patient flow?
  • Four pieces of information you absolutely need to know for your Hygiene department before evaluating the upside potential.

Collections

You can’t pay your bills with receivables.

  • Incentivize patients to pay in full when treatment begins. Take the pressure off your checkbook.
  • ncorporate user-friendly payment options with zero risk to your practice.
  • No longer finance the dental needs of your patients “in house.” It’s time for you to get out of the banking business.
  • Rid yourself of the hassle, lost time and confrontation of making collection calls.
  • Your patients will accept more comprehensive treatment plans when they have easy ways to pay.
  • Learn how to make dental insurance work for your practice.
  • Learn when and when not to pre-determine insurance benefits.
  • Learn to accurately determine co-payments.

Scheduling

Learn how to make more money without working more hours.

  • Have you reached a plateau? I can teach you how to take your busy practice to the next higher level.
  • Reduce your patient backlog and regain control of your life.
  • Decrease stress in your practice through delegation of duties and a system of scheduling rules to create perfectly balanced, profitable days.

Customer Service

Learn to think like a consumer, not a dentist

  • Deliver consistent, exquisite, unmatched five-star customer service.
  • Create a fabulous new patient experience. Image is everything! You never get a second chance to make a good first impression.
  • Learn inexpensive internal marketing techniques guaranteed to increase new patient referrals.
  • Develop an office environment that ensures lifelong relationships with your patients.
  • Are you already a friendly office? How do you know?
  • Image is everything. Perception is the new definition of reality. What is the "image" your office presents?

Staff

It is impossible to have a great practice without a great staff.

  • Building a qualified, talented, and compassionate team is the biggest challenge for any business. Learn what to do and what not to do.
  • How many staff do you employ? Are there guidelines?
  • Assign and identify specific job titles and job descriptions in order to hold staff accountable for their performance.
  • Learn how to structure bonus/incentive plans that motivate staff and increase profits.
  • Compensation issues. When to give raises. The necessity of performance reviews.
  • Empowerment issues. How do you motivate long term employees?
  • Should you incentivize staff? On what basis?

Practice Transitions

Where are you going today, and where are you going tomorrow?

  • Are you thinking about adding an associate/partner to help handle an expanding client base?
  • Are you seeking that associate as part of an exit strategy from your practice as you get closer to retirement?