Hygiene
Make your hygiene department the profit center it needs to be.
- Create in the minds of your patients an understanding of the value associated with hygiene continuing care appointments.
- Dramatically reduce lost dollars from no shows and last minute cancellations.
- Change from a prophy palace to a comprehensive soft tissue management program.
- The ADA says that seventy-five percent of the population over age thirty-five has some type of periodontal problem. How many of these people live in your neighborhood?
- How many new patients per month are welcomed into your practice? Why aren't you adding more hygienists to handle the patient flow?
- Four pieces of information you absolutely need to know for your Hygiene department before evaluating the upside potential.
Collections
You can’t pay your bills with receivables.
- Incentivize patients to pay in full when treatment begins. Take the pressure off your checkbook.
- ncorporate user-friendly payment options with zero risk to your practice.
- No longer finance the dental needs of your patients “in house.” It’s time for you to get out of the banking business.
- Rid yourself of the hassle, lost time and confrontation of making collection calls.
- Your patients will accept more comprehensive treatment plans when they have easy ways to pay.
- Learn how to make dental insurance work for your practice.
- Learn when and when not to pre-determine insurance benefits.
- Learn to accurately determine co-payments.
Scheduling
Learn how to make more money without working more hours.
- Have you reached a plateau? I can teach you how to take your busy practice to the next higher level.
- Reduce your patient backlog and regain control of your life.
- Decrease stress in your practice through delegation of duties and a system of scheduling rules to create perfectly balanced, profitable days.
Customer Service
Learn to think like a consumer, not a dentist
- Deliver consistent, exquisite, unmatched five-star customer service.
- Create a fabulous new patient experience. Image is everything! You never get a second chance to make a good first impression.
- Learn inexpensive internal marketing techniques guaranteed to increase new patient referrals.
- Develop an office environment that ensures lifelong relationships with your patients.
- Are you already a friendly office? How do you know?
- Image is everything. Perception is the new definition of reality. What is the "image" your office presents?
Staff
It is impossible to have a great practice without a great staff.
- Building a qualified, talented, and compassionate team is the biggest challenge for any business. Learn what to do and what not to do.
- How many staff do you employ? Are there guidelines?
- Assign and identify specific job titles and job descriptions in order to hold staff accountable for their performance.
- Learn how to structure bonus/incentive plans that motivate staff and increase profits.
- Compensation issues. When to give raises. The necessity of performance reviews.
- Empowerment issues. How do you motivate long term employees?
- Should you incentivize staff? On what basis?
Practice Transitions
Where are you going today, and where are you going tomorrow?
- Are you thinking about adding an associate/partner to help handle an expanding client base?
- Are you seeking that associate as part of an exit strategy from your practice as you get closer to retirement?